Returns must be made within 30 days of purchase. You must have the receipt and tag still on the merchandise. Non-sale merchandise in new and unused condition may be returned with your receipt up to 30 days from the purchase date for store credit (less shipping costs and surcharges). Non-sale merchandise in new and unused condition returned without a receipt after 30 days from the date of purchase may be exchanged for store credit only (less shipping costs and surcharges). Any available store credits will be issued at the then lowest selling price in the form of store credit. All gift receipt returns can be exchanged for store credit only; no cash refunds are available. Final sale items include jewelry, hygiene products, bows, accessories, gift items, shoes, candles & holiday items.